We want you to be confident before paying. The free trial lets you test the platform with 1,500 credits before buying a plan.
1. Cancelling a subscription
You can cancel at any time from your Credits / account page or by emailing info@caatooexim.com. Cancellation stops the next renewal. You keep access and remaining credits until the end of the current paid period.
2. Refund eligibility
First purchase: if you are not satisfied, request a full refund within 7 days of your first payment, provided you have used less than 10% of the plan's credits.
Renewals: renewals are non-refundable once the new period starts, except where required by law. Cancel before the renewal date to avoid being charged.
Duplicate or failed charges: if you were charged twice or charged without receiving credits, we refund the incorrect charge in full.
Service failure: credits spent on lookups that failed on our side are returned to your balance automatically.
3. Non-refundable items
Credits already used, one-time credit top-ups after use, and accounts closed for breaking our Terms are not refundable.
4. How refunds are paid
Email info@caatooexim.com with your account email and payment reference. Approved refunds are issued to the original payment method within 5–10 business days; your bank may take longer to show it.
5. Contact us
Questions about this policy can be sent to info@caatooexim.com. We reply within 2 business days.
Caatoo Exim · info@caatooexim.com