Caatoo Exim sells digital subscriptions and credits only. We do not ship physical goods.
1. Delivery method
After a successful payment, your plan and credits are added to your account instantly, usually within a few minutes. You receive a confirmation in the app and by email.
2. Delays
If credits do not appear within 1 hour of payment, email info@caatooexim.com with your payment reference and we will fix it within 1 business day or refund the payment.
3. Availability
The service is available worldwide through a web browser. We aim for high availability but short maintenance windows may occur.
4. Contact us
Questions about this policy can be sent to info@caatooexim.com. We reply within 2 business days.
Caatoo Exim ยท info@caatooexim.com